Carpokes Porsche Forum

audi4t wrote: Thu Jan 26, 2023 3:20 am I received a JDP survey for both my 2022 Porsche and my wife’s 2022 Lexus.

For both I was able to respond online.

The surveys are very comprehensive and pages and pages long !!!!

I seem to remember completing each survey was at least a 20 to 30 minute effort in order to do it accurately.

BTW the JD Power survey is totally different than the Porsche Satisfaction Survey.

blueline wrote: Thu Jan 26, 2023 7:28 am Another thing is that Porsche NA and dealer groups who own franchises of all makes are pushing dealerships to the max regarding satisfaction surveys. Some will tie a portion of dealership employee compensation or bonuses, based solely on the results of the surveys. Porsche NA also grades surveys and, while I cannot substantiate this, many manufacturers, including Porsche, will at times tie allocations to surveys.

And then there are the countless spam surveys and spam extended warranty scams. For several years a bad actor somewhere in the world was harvesting thousands of general manager names from thousands of dealerships across the U.S. of all makes and sending letters to customers regarding extended warranties, making it seem that the dealership's GM had sent the letters. Total fraud and BS with 800 numbers to Spam City. The same is true for many "surveys", some of which might be fraudulent attempts to lure in the unsuspecting, This could easily be the case for the "free" oil change to OP was wondering about,

Tom wrote: Thu Jan 26, 2023 9:13 am

blueline wrote: Thu Jan 26, 2023 7:28 am Another thing is that Porsche NA and dealer groups who own franchises of all makes are pushing dealerships to the max regarding satisfaction surveys. Some will tie a portion of dealership employee compensation or bonuses, based solely on the results of the surveys. Porsche NA also grades surveys and, while I cannot substantiate this, many manufacturers, including Porsche, will at times tie allocations to surveys.

And then there are the countless spam surveys and spam extended warranty scams. For several years a bad actor somewhere in the world was harvesting thousands of general manager names from thousands of dealerships across the U.S. of all makes and sending letters to customers regarding extended warranties, making it seem that the dealership's GM had sent the letters. Total fraud and BS with 800 numbers to Spam City. The same is true for many "surveys", some of which might be fraudulent attempts to lure in the unsuspecting, This could easily be the case for the "free" oil change to OP was wondering about,

I've purchased two new Porsches in the last 6 or 7 years and, to the best of my knowledge, never got a JD Powers survey. I guess they don't send to everyone. I do get surveys from Porsche about my dealership. They seem to send those after just about every interaction, and often ask "yes or no" if the experience was "truly exceptional." I really like my dealer, so always answer yes, but how often can you honestly say you had a truly exceptional experience scheduling an appointment...? Reminds me of those company FAQ lists with questions that no one asks just to promote themselves -- "How is it possible to make such an incredible, life-altering product at such a low price?" --etc....